Wednesday, August 10, 2016
Contractors of Corporate Crap
I used to say that I am an American first and a Texan second. In my youth I used to say that I was an American first and a Mississippian second. Now I just say that I am disgusted beyond belief with this country we used to refer to as America. Now I just call it what it is: Corporate Crap. There are many things that get my panties in a knot these days, but I am going to tell you about the one issue that is so galling that it occasionally makes me actually cuss out one of the little people. This is one of those things that I am loathe to do. There is no curse word worse than hell or damn in any of my eight books. When my wife gets aggravated at someone in the consumer business, I always try to calm her down and remind her not to take it out on the underpaid and overworked employee on the phone. Of late I have relaxed my standards concerning this issue. There is some Corporate Crap that simply goes too far!
Late last year I sent a $12 and something cents bill to our long-distance provider, Excel in Dallas. The next bill I got indicated that the earlier month had not been paid and a late fee had already been added. Rather than wasting my time arguing over a $5 late fee, I paid the full amount for both months, plus the $5. The following month I received a bill showing that the first check had been received, but now there was a Re-connection Fee added! Of course I hit the ceiling and called the toll-free Indian turd that I could barely understand as he babbled out the corporate spiel of why I now owed the Re-connection Fee. Of course this was not the sort of Indian who is native to Texas or any other state. I called him a few names appropriate for his status as a non-Texan Indian and slammed the phone down. Never one to jeopardize my credit rating over less than twenty bucks, I then mailed in the full amount demanded.
On the first Halloween in our current location in a decade at which we had some knee-highs in strange garb ring our doorbell, the front storm door locked shut. Fortunately for the knee-highs, this happened as the last one of the night rang our bell. Neither my wife nor I could go out our front door for more than six months after this incident! Would you like to know why? We were not aware of it at the time the door sealed itself shut, but Pella had quit making its own storm doors a few years after our house had been built. The storm door department had been handed off to Larson, who seemingly did not give a rat's ass how much aggravation it would become to countless Pella Storm Door owners to secure replacement parts for their storm door locks. Before Pella dropped out of the storm door business, they had begun outsourcing the manufacture of their latch mechanisms to an unnamed company in China. Do I need to tell you that the Chinese company did not care how cheaply they made their product or how difficult it would be to replace their cheap product?
Hold your panties snug. I have not even told you the really annoying part yet. Disassembling the latch mechanism and replacing it with a new one takes ten minutes. Locating the replacement latch you need takes ten minutes. Simply getting through to a person on a toll-free phone number at either Pella or Larson takes six months!! You have to talk to someone to learn the special trick to disassemble the door jamb to open the door to get at the latch mechanism that needs replacement. There is a special model number of the door hidden within the door jamb that tells you which replacement part you need. If you cannot open the jammed door to read the model number, you cannot order the replacement part. Here comes the fun part. It is nearly impossible to get a person on the phone who will tell you how to get the door open! You cannot get past the recording requesting the model number that you cannot get to without opening the door! After calling at least three numbers several times, I finally got an American human to tell me exactly how to disassemble the door jamb. After doing so, I ordered the replacement latch mechanism from another online supplier. You didn't think I would actually pay money for the necessary part to these buttholes, did you?
Here is my third and final episode for you to ponder. It occurred earlier today. I drove my wife to see an unnamed doctor late last June. We gave them the standard $10 co-pay as requested. A month later, as is sometimes the case, we received an additional bill for $10.39. This came from a five-digit post office box in Maine. Remember that where I live it is 100 degrees every day here in July and August. Maine is a long distance deep into Yankeeland. From The Weather Channel, it appears that those folks actually experience an overnight temperature that begins with a six! So I get a bill for $10.39 from a corporate entity that I know from personal experience correlates to a particular doctor my wife sees on a regular basis, and I immediately send them a check for $10.39 to another corporate entity, in MAINE, as requested. Then the annoyance begins. First my wife gets an email message that we owe $10.39 that is past due. My wife responds with an email that we paid the $10.39 to Maine weeks ago. Then a semi-local, but long distance, person calls that we need to pay the $10.39 at once. They have not received the $10.39. Today I have gone to the Medical Bills Paid file and pulled out the record of the offending bill for $10.39. When I gather all the paperwork together, I see that the person who called was from Austin, but the address I sent the first check to was in Maine, the home of Cabot Cove and Crabapple Cove. If you do not catch the joke, you need to read more of my books about the American Consumer Culture. Since I did not know which address to send the second $10.39 to, I immediately sent a request back to the email address that had apparently thought it so important that I pay this $10.39 immediately. I asked them to which corporate entity the second check should be addressed. Yes, I confess. I called them annoying jerks for instigating all this madness. I await their response.
I am a Trumpanzee. I do not particularly like Donald Trump, but I shall probably vote for him. If not, it will be either Jill Stein or Gary Johnson. Johnson wants to legalize pot. He is right. He wants to support globalization. He is wrong. Jill Stein wants to change the economic future of the 99%. She is right. She wants to offer reparations to descendants of black people from descendants of non-slave owners. She is wrong. She wants completely open borders. She is wrong. Hillary Clinton is the devil. I am absolutely certain of this. Bernie Sanders may be an American traitor, but The Clintons, all of them, are devils. I have been a Democrat all my life. No more.